Bridging Vision & Execution

Work Study Officer - Production - Operations

MAS Active ( Private ) Limited - MAS KREEDA Shadeline | Mahiyanganaya

Currently working as a Work Study Officer – Production / Operations at MAS Active (Private) Limited – MAS KREEDA Shadeline, supporting production efficiency and operational performance through data-driven analysis. Conduct work studies, time and method studies, and analyze production data to identify process improvements and productivity enhancements. Use digital tools, spreadsheets, and internal systems to monitor KPIs, prepare reports, and support decision-making. Collaborate with production, engineering, and quality teams to optimize workflows while ensuring compliance with operational standards.

Intern - Industrial Systems Engineering

MAS Active ( Private ) Limited - MAS KREEDA Shadeline | Mahiyanganaya

Worked as an Intern in Industrial Systems Engineering at MAS Active (Private) Limited – MAS KREEDA Shadeline, supporting production and operational systems through data analysis and system-based improvements. Assisted in monitoring production workflows, collecting and analyzing operational data, and supporting process optimization initiatives. Used computer-based tools to maintain reports, track performance metrics, and support system documentation. Gained exposure to industrial automation concepts, ERP/MIS systems, quality standards, and cross-functional teamwork in a manufacturing environment.

Customer Care Associate

FBC Asia Pacific Lanka ( PVT ) Ltd. | Badulla

Worked as a Customer Care Associate at FBC Asia Pacific Lanka (PVT) Ltd., providing customer support through inbound and outbound calls while using CRM and call management systems. Logged and tracked customer issues, updated digital records, and followed ticketing and escalation procedures. Assisted customers with service-related and basic technical inquiries, ensured data accuracy, and met call quality and performance standards. Developed strong skills in system handling, troubleshooting basics, multitasking, and professional communication.

Clerk

Law chamber | Badulla

Worked as a Clerk at a Law Chamber, supporting daily operations through efficient use of computer systems and digital tools. Managed electronic records, maintained databases of case files, and handled document formatting using office productivity software. Assisted with data entry, document digitization, email communication, and system-based file organization. Developed strong skills in information management, accuracy, confidentiality, and basic troubleshooting in a professional environment.

School Leaver

Bank of Ceylon | Badulla

Completed a school leaver training program at the Bank of Ceylon, gaining hands-on exposure to basic banking operations and customer service. Assisted staff with day-to-day administrative tasks, handled customer inquiries, and supported documentation and record-keeping processes. Developed communication skills, teamwork, time management, and a basic understanding of banking procedures and workplace professionalism.

Higher National Diploma

ESOFT Metro Campus

Field of Study: Computing

Completed a Higher National Diploma (HND) in Computing at ESOFT Metro Campus. Gaining strong foundational knowledge in software development, databases, computer networks, and information systems. Developing practical skills through hands-on labs, coursework, and projects involving programming, system analysis, and problem-solving, with a focus on applying IT solutions to real-world business and industrial environments.

Diploma

ESOFT Metro Campus

Field of Study: Information Technology

Completed a Diploma in Information Technology at ESOFT Metro Campus, covering IT fundamentals, basic programming, databases, networking, and IT support skills.

Diploma

ESOFT Metro Campus

Field of Study: English

Completed a Diploma in English at ESOFT Metro Campus, focusing on professional communication, writing, speaking, and language proficiency.

Diploma Foundation

IBA Campus

Field of Study: English & Communication

Completed a Diploma Foundation in English & Communication at IBA Campus, focusing on language proficiency and effective communication skills.